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Also, during phase one, we will be working with consultants who launch similar installations around the world to determine changing business needs and communications. This will help us prepare to answer the public’s questions and communicate well about expectations. This is only the latest step in modernizing our water infrastructure. Before more recent technology was released, Charlotte Water employees had to manually read each water meter. In 2003, the city started a project to replace the water meters with more modern water meters that allow a car to drive by and pick up the readings using radio signals.
Trash Pickup – Solid Waste Services
All the transmitters will be replaced to work with the new system. In the coming months, Charlotte Water is piloting these water meters in the new Davidson Point neighborhood. This location was chosen because the surrounding water meter routes were full due to the growth in the area.
CHARLOTTE Drinking Water Quality
Housing and Neighborhoods - charlottenc.gov
Housing and Neighborhoods.
Posted: Fri, 14 Apr 2023 02:16:21 GMT [source]
In the latest move to modernize Charlotte’s infrastructure, Charlotte Water will be updating your water meters with a newer, advanced water meter reading system. This project will take about seven years to completely roll out to all Charlotte residents accordingly to current projections. By implementing this process, and because of the successful partnership with DSS, thousands of Charlotte-Mecklenburg area residents received financial assistance. In just the first round of funding, CLTWater and DSS allocated more than $1.3 million to CLTWater customers, approximately 19% of all LIHWAP funds distributed statewide. The number of outstanding or delinquent CLTWater accounts at risk of disconnection dropped by the thousands, and more federal funding is expected. Setting up your gas service is often the first step in the utility process.
Filling, Refilling, or Draining a Swimming Pool
Industrial Fees are different than regular customer sewer rates because industries usually have different/stronger compositions of certain chemicals. Treatment plants are designed and regulated for domestic (residential) strength wastewater. A large part of rates are used towards investing and funding Charlotte Water’s Capital Improvement Projects (CIP).
Piedmont Natural Gas Contact Information
If it is an empty pool, consider filling it up halfway on one 30 day bill cycle and then fill the last half during the next billing cycle. Check past bills to calculate typical water use and how much it would cost to fill or refill the pool. To learn more about the different industrial and commercial rates, view these one-pagers below. To learn more about the 2024 rates and fees, visit our webpage. HomeServe is an independent company separate from Charlotte Water based in Norwalk, CT. Charlotte Water has partnered with HomeServe USA to offer an optional solution to eliminate the high cost and stress of unexpected repairs to water and sewer lines.
Port Charlotte Drinking Water Quality
On March 13, 2020, Charlotte Water removed late fees on water bills, and customer shutoffs for non-payment were discontinued. Beginning 2021, Charlotte Water campaigned to inform customers that normal billing operations would resume in October 2021. One such financial assistance program was the Low-Income Household Water Assistance Program (LIHWAP). This federal program was designed specifically for customers who were in danger of having their water service disconnected due to outstanding balances. CLTWater was the only utility in the state to auto-match customers with LIHWAP financial assistance. Customers who do not qualify for financial aid can resolve their accounts through payment arrangements.
Updated Technology Reveals Details of Water Usage
We encourage homeowners to consider their individual situation and decide if the service line protection plan is a good fit for them. Use your account number and street number to make a one-time payment with KUBRA EZ-PAY. Find answers to frequently asked questions related to managing your water service.
No action is needed by customers to begin the payment arrangement. Relocating to any new city can present unique challenges, but one of the biggest initial hurdles those moving encounter is setting up utilities services at their new home. If you are planning a move or have recently moved to the city of Charlotte, North Carolina, here are steps you can take to quickly and efficiently set up utilities services. Complete this form to authorize Charlotte Water to set up payment drafts from your bank account. Visit KUBRA EZ-PAY to find an authorized payment location near you and to get the necessary barcode to download to your phone or print out.
Click “Register” in the lower right of the login window to create an account. Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas. Charlotte County Utilities supplies water to about 152,373 residents living in the Port Charlotte area, Charlotte County, Florida. The Charlotte County Utilities collects water from the Peace River. Similar outages of up to 8 hours are scheduled to begin at 9 a.m. Thursday in the Forest Drive and Rocky Ford Club Road areas, Charlotte Water said Wednesday afternoon.
For most commercial and utility users, your bill is calculated based on how much water you use and your wastewater composition. For monitored industries, the higher the concentration of chemical oxygen demand (COD), total suspended solids (TSS) or ammonia discharged, the more you will pay. For FY2024, (July June 2024) Charlotte Water rates will increase an average of 4.25% , which equals approximately a $3.10 monthly increase for average Charlotte Water residential customer bills. Charlotte Water, along with Charlotte-Mecklenburg Storm Water Services, has created the Customer Care Program. The goal of the program is to work with customers to avoid any situation where a customer is disconnected for non-payment.
He says before the pandemic, Charlotte Water disconnected some 3,000 customers each month. Cagle estimates it will take the city roughly six months to get back to that level. Currently, these advanced water meters are only used for a few commercial clients. Charlotte-Douglas International Airport, Bank of America Stadium, Frito-Lay, Lance, and SouthPark Mall all use the new advanced water meters.
To learn more about available pandemic utility relief, visit charlottewater.org or call to speak to a member of the Charlotte Water Care Team. Charlotte Water continues to look for ways to help customers who need help with their water bills get connected to resources. At the beginning of the pandemic, CLTWater policies were temporarily changed or suspended.
Beginning January 2023, customers can expect disconnection and reconnection fees ($17 each) to resume. Also in January, late fees, which are 1.5% of past-due charges, will begin and will appear on February bills. Service requires a charge for a technician to connect water quality protection equipment and activate hydrant for rental and turn off after two days. Additionally, water consumption will be billed at the current commercial (non-residential) water rate. That requires us to operate as good water stewards and as a business operation that does not make a profit, but also can not legally operate at a loss. As the community’s supplier of water, now more than ever, Charlotte Water’s service to the community is critical to the health and well-being of residents.
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